Speed-Trap

Speed-Trap is a provider of software that uses Web 2.0 technology to capture and deliver complete, real-time data on every individual on-line customer and prospect, based on detailed analysis of their current and historic on-line behaviour and experience – complete on-line customer insight.

Software solutions built using Speed-Trap are being used to drive, monitor and measure on-line marketing activity, business processes and real-time content management systems.

These include applications such as campaign management, customer segmentation, customer experience monitoring and on-line performance measurement. Other customers are using the technology to monitor key business metrics, to provide operational insight crucial for website design and for on-line fraud prevention.

The Speed-Trap On-line Customer Insight Platform is one of the most capable sets of integrated, on-line customer-focused applications on the market today. It allows organisations to deliver a wider range of customer experience, real-time personalisation and CRM applications faster and at lower cost than any competitive solution.

Support

Our technical services team deliver a full range of support services to ensure you get the most from your Speed-Trap systems. Ranging from telephone and web support for dashboard users through to consulting and training packages for your operational and analytical teams.

Customer Support

Speed-Trap and our partners all provide comprehensive support from fully trained and competent teams who not only know how to operate our solutions but how to exploit the data they gather in your day-to-day business environment.

They offer both telephone and e-mail support backed up by automated fault escalation systems (ensuring timely responses to all your questions) and also provide online fault reporting, FAQ and knowledge base services.

Professional Services

Where you have a larger project on-hand, or need assistance to speed deployment and reduce your "time to intelligence"; our professional services team is there.

Professional Services can help you define your analytical goals, and then configure the systems to get you the answers you need. They can also help you define and develop complete custom analysis solutions to meet the particular requirements of your site, business or application.

IT Services

Our IT Services team ensure that our ASP and SaaS customers service quality is second-to-none. Utilising automated service monitoring and alert systems they ensure that your Speed-Trap service is available 24 hours a day, 365 days a year.

Training Services

We offer a range of courses as outlined below. Places can be booked on any of these courses which are regularly run at our Newbury Headquarters, or if you have a group to train then talk to us about on-site training options. (speak to your account representative or email support@speed-trap.com)

Course Details

The following courses are available: